Prioritisation of tickets

We are presently not ordering tickets to a finer detail than high/medium/low, and this is often based on overarching priorities brought in by stakeholder managers, and the group generally.

These are notes on prioritisation this is not an ordered list yet:

• Stops Instrument running

• Impairs running instrument

• Needed for user program Now

• Needed for user program soon

• Needed for commissioning program Now

• Needed for commissioning program soon

• Maintenance helper

• Instrument scientist requested feature enhancement

• User requested feature enhancement

• Operations requested feature enhancement

• Dev requested feature enhancement

• New functionality (e.g. script server)

Plus categories

• Instrument is pure IBEX

• Instrument is pure SECI

• Instrument feature could work in SECI but is IBEX instrument